Terms and Conditions
Man with Van Old Coulsdon Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Old Coulsdon provides man and van, removal, and related transport services within its service area. By making a booking, using our services, or allowing our staff to carry out any work on your premises or with your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business that makes a booking with us or otherwise uses our services.
Company, we, us or our means Man with Van Old Coulsdon.
Services means any transport, removal, collection, delivery, loading, unloading, packing, or related services we provide.
Goods means any items, belongings, furniture, equipment, or other property entrusted to us for the purposes of providing the Services.
Service Area means the areas in which we routinely offer our services, generally including Old Coulsdon and surrounding districts, as may be updated from time to time.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers. This may include local moves, small removals, furniture collection and delivery, and related transport tasks within our Service Area or to and from other destinations in the United Kingdom by prior agreement.
The specific Services to be provided will be confirmed at the time of booking, based on the information given by the Customer. Our obligation is limited to the Services expressly agreed in the booking confirmation. Any additional tasks, stops, or changes requested on the day of service are subject to our agreement and may incur additional charges.
3. Booking Process
3.1 Booking request
Bookings may be requested through our website, online forms, or other methods we make available from time to time. To make a booking, you must provide accurate and complete information, including but not limited to the collection and delivery addresses, property access details, number of floors, presence of lifts, approximate inventory of items, and any special handling requirements.
3.2 Quotations
Any quotation we provide is based on the information you supply and is subject to change if the information proves to be incomplete or inaccurate. Quotations may be offered on an hourly rate or a fixed price basis. Quotations do not include parking fees, congestion charges, tolls, or any third-party charges unless explicitly stated.
3.3 Acceptance of booking
A booking is only confirmed when we expressly accept it. This may be done by written confirmation, a booking reference, or other clear acknowledgement from us. We reserve the right to decline any booking request at our discretion.
3.4 Changes to booking
You must notify us as soon as possible if you wish to change the date, time, addresses, or scope of work. All changes are subject to availability and may affect the quoted price. If we are unable to accommodate a requested change and you choose to cancel, the cancellation terms set out in these Terms and Conditions will apply.
4. Customer Responsibilities
4.1 Access and parking
You are responsible for ensuring that appropriate parking is available at both the collection and delivery addresses and for obtaining any necessary permits or permissions. Any parking fines or additional costs incurred as a result of inadequate parking arrangements may be added to your final invoice.
4.2 Preparation of goods
You must ensure that all goods are properly packed, secured, and ready for transport unless we have specifically agreed to provide packing services. Fragile items must be clearly marked, and any special handling instructions must be communicated in advance.
4.3 Accurate information
You must provide accurate information regarding the size, weight, and quantity of goods, as well as access conditions such as narrow staircases, restricted doorways, low ceilings, or other obstacles. We are not responsible for delays or additional costs arising from incomplete or incorrect information.
4.4 Presence during service
Either you or your authorised representative must be present at both the collection and delivery locations to oversee the service, provide access, and confirm completion. If no one is present, we may at our discretion decline to proceed, and cancellation charges may apply.
5. Payments and Charges
5.1 Pricing
Prices may be based on an hourly rate or a fixed fee, as specified at the time of booking. Where an hourly rate is applicable, the chargeable time starts from our arrival at the first address or from the agreed start time, whichever is earlier, and ends when the service is completed or when our vehicle leaves the final address.
5.2 Deposits
We may require a deposit to secure your booking. If a deposit is required, this will be communicated before your booking is confirmed. Deposits are typically non-refundable, subject to the cancellation terms outlined in these Terms and Conditions.
5.3 Payment methods
Accepted payment methods will be specified at the time of booking and may include card payment or other cashless methods. All charges are payable in pounds sterling unless otherwise agreed in writing.
5.4 Payment due date
Unless agreed otherwise, payment is due either in advance of the service or immediately upon completion of the service on the day. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.
5.5 Additional charges
Additional charges may apply for waiting time, delays outside our control, extra labour, additional journeys, handling of unusually heavy or bulky items, or work carried out outside normal hours where this was not previously agreed. These charges will be calculated in line with our prevailing rates.
6. Cancellations and Rescheduling
6.1 Customer cancellations
If you wish to cancel or reschedule your booking, you must notify us as soon as possible. The following cancellation terms generally apply unless otherwise stated at the time of booking:
a. Cancellations made more than 48 hours before the scheduled start time may incur no charge or may result in the loss of any deposit paid, depending on the nature of the booking.
b. Cancellations made between 24 and 48 hours before the scheduled start time may be charged a percentage of the quoted price to cover reserved time and resources.
c. Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted price.
6.2 Company cancellations
In the rare event that we must cancel your booking, we will notify you as soon as reasonably possible and offer an alternative date or a full refund of any amount you have paid for services not yet provided. We will not be liable for any indirect losses, such as loss of earnings or alternative accommodation costs, arising from our cancellation.
7. Service Standards and Limitations
7.1 Time estimates
Any times for arrival or completion are estimates only and are not guaranteed. We will make reasonable efforts to arrive and complete the service within any stated timeframes, but we are not liable for delays due to traffic, weather, road closures, or other circumstances beyond our control.
7.2 Disassembly and reassembly
If agreed, we may assist with basic disassembly and reassembly of furniture. We do not guarantee that furniture or equipment will be restored to its original condition, and some items may not be suitable for disassembly. We are not responsible for pre-existing weaknesses or damage.
7.3 Items we will not carry
We do not transport hazardous materials, illegal items, live animals, perishable goods likely to spoil during transit, or any items prohibited by law. We reserve the right to refuse to handle any item that we consider unsafe, illegal, excessively heavy, or beyond what was agreed.
8. Liability and Insurance
8.1 Our duty of care
We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations specified in this section and in these Terms and Conditions generally.
8.2 Limits of liability
To the maximum extent permitted by law, our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount which must be proportionate to the value of the affected items and the charges for the service, and shall not in any event exceed an overall cap that is reasonable in light of the nature of the service. If you require higher protection, you are strongly advised to arrange your own contents or transit insurance.
8.3 Exclusions
We are not liable for:
a. Damage to items that were not adequately packed or protected.
b. Loss or damage to items with pre-existing defects, wear and tear, or inherent vice.
c. Indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress.
d. Damage caused by your failure to comply with these Terms and Conditions or by your instructions where such instructions were impractical, unsafe, or contrary to our advice.
8.4 Customer responsibilities for insurance
You are responsible for ensuring that your own insurance policies, including home or business contents policies, cover your goods during loading, transit, and unloading, and that any special or high-value items are adequately protected.
9. Claims and Complaints
9.1 Reporting issues
If you believe any item has been lost or damaged, or if you have any other concern about our Services, you must notify us as soon as you become aware of the issue, and in any case within a reasonable time after completion of the service.
9.2 Evidence and assessment
You should provide reasonable evidence of the alleged loss or damage, such as photographs, receipts, or repair estimates. We may inspect the items or request further information in order to assess the claim.
9.3 Resolution
We will review your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer repair, a contribution towards repair, or a financial settlement, subject to the limitations of liability set out in these Terms and Conditions.
10. Waste and Environmental Regulations
10.1 Waste removal
We are not a general waste collection service. We will only remove waste or unwanted items where this has been agreed in advance and where it is lawful and safe to do so. Certain types of waste may require specialised carriers or disposal facilities and may not be accepted.
10.2 Compliance with regulations
Any removal and disposal of items will be conducted in accordance with applicable UK waste and environmental regulations. We will not carry or dispose of hazardous or controlled waste without proper authorisation and facilities.
10.3 Customer obligations
You must not request us to dispose of items in a way that would breach any law or regulation. If you supply incorrect or incomplete information regarding the nature of items to be removed, you may be liable for any resulting fines, penalties, or additional costs.
11. Data Protection and Privacy
We will collect and use personal information about you in order to administer bookings, provide the Services, and manage our business. This may include your name, contact details, addresses, and payment details. We will handle your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep your information secure. We will not sell your personal data to third parties.
12. Force Majeure
We are not liable for any failure to perform or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, traffic congestion, strikes, lockouts, public health emergencies, or acts of government or public authorities.
13. Variation of Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, services, or applicable laws. The version in force at the time of your booking will apply to that booking. It is your responsibility to review the Terms and Conditions before confirming a booking.
14. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed removed, and the remaining provisions will continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.
By making a booking with Man with Van Old Coulsdon or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
