Terms and Conditions for Man With Van Old Coulsdon

These Terms and Conditions set out the basis on which Man With Van Old Coulsdon provides moving, lifting, loading, unloading, transport and related support services within the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service. For clarity, references to “we”, “us” and “our” mean the service provider operating under the Man With Van Old Coulsdon name, and “you” or “the customer” means the person requesting the service, including any individual or business acting on behalf of another party.

These terms apply to domestic and commercial jobs, single-item collections, part-load transport, furniture moves, small office relocations and similar man and van services. They do not replace any specific written quotation, but where there is any conflict, these terms will apply unless we have expressly agreed otherwise in writing. The Man With Van Old Coulsdon service is delivered on a practical, flexible basis and depends on accurate information from the customer when booking.

The service we provide may include labour only, transport only, or a combined removal and delivery service. We may also arrange additional handling where requested, such as carrying items upstairs, dismantling or reassembling basic furniture, or waiting time. Any such extras must be discussed before the job begins and may affect the price. If any information you provide is incomplete or inaccurate, we reserve the right to revise the quote, alter the timing, or refuse to proceed where doing so would be unsafe or impractical.

Booking Process

Bookings are accepted subject to availability and confirmation by us. A booking is only secured once we have received the necessary details and provided written or verbal confirmation, depending on the method of booking used. The booking request should include the collection and delivery addresses, preferred date and time, item description, access conditions, parking restrictions, floor levels, and any special requirements. Accurate information is essential because the price and resource planning for a man with van service depend on the nature of the move.

We may ask for photographs, measurements, or other information to assess the job properly. This is particularly important for bulky, fragile, awkward or high-value items. If you fail to disclose relevant information, such as a no-lift property, restricted access, heavy items, or items requiring multiple staff, additional charges may apply on the day. If the job cannot be carried out safely because of missing or false information, we may suspend or cancel the service and charge a reasonable fee for costs already incurred.

It is your responsibility to ensure that someone is present at the collection and delivery points unless we agree otherwise. You must also ensure access is available at the agreed time, including parking space where required. Delays caused by lack of access, waiting for keys, traffic restrictions, building rules, or unavailable recipients may result in extra charges. Any change to the job after booking, including an increased volume of goods or a change in route, may require a revised quotation and updated timing.

Payments are due in accordance with the quotation or invoice issued for the service. We may request a deposit to secure a booking, especially for larger jobs, peak periods, or jobs involving a subcontracted vehicle or crew. Unless otherwise agreed in writing, the balance must be paid on completion of the service or before delivery of goods. We accept payment methods notified at the time of booking, and we may refuse cashless or card alternatives where they are not available or have not been agreed in advance.

All prices are stated in good faith based on the information provided at the time of quoting. If the service differs materially from what was described, we may charge additional fees for extra time, additional labour, parking costs, congestion-related delays, stair carries, waiting time, or re-delivery attempts. Any surcharge will be reasonable and proportionate. Unless the quotation expressly states otherwise, prices are exclusive of third-party charges such as parking fines incurred because of customer instructions, tolls, permits, or storage costs arising from customer delay.

Invoices not paid by the agreed due date may incur late payment charges and reasonable recovery costs. We reserve the right to withhold further services, retain goods where lawful, or cancel future bookings if payment remains outstanding. Any dispute about an invoice must be raised promptly and in writing, with full details. Disputes do not entitle you to withhold undisputed sums. Where we have provided a discounted or fixed-price man and van quotation, that price is conditional on the service being completed as described and within the agreed parameters.

You may cancel or amend a booking by giving notice as early as possible. Cancellations received with sufficient notice may not attract a charge, but we reserve the right to apply a reasonable cancellation fee where we have reserved time, assigned personnel, turned away other work, or incurred third-party costs. If you cancel at short notice, on arrival, or after the job has commenced, you may be charged for time spent, fuel, labour, and any non-refundable expenses.

If we need to cancel or amend a booking because of vehicle breakdown, severe weather, staff unavailability, legal restrictions, unsafe access, or events beyond our reasonable control, we will notify you as soon as practicable and offer an alternative date or time where possible. We will not be liable for indirect losses caused by cancellation or delay, provided we have acted reasonably. We may also postpone the service if conditions at the property make the work unsafe or if you have failed to provide the information needed to complete the job properly.

Changes to the booking requested by you, including changes in date, address, volume, duration or scope, are subject to availability and may require a revised price. We are not obliged to accept amendments that materially alter the agreed service. If a new booking slot is not available, we may treat the request as a cancellation and apply the applicable charge. The flexibility of the man with van Old Coulsdon service does not remove the need for notice, accuracy and cooperation.

Customer Responsibilities

You are responsible for ensuring that all items are properly packed, labelled, and ready for transit unless packing is part of the agreed service. Fragile goods should be secured appropriately, and any item that is particularly valuable, delicate, or sentimental should be declared in advance. We do not provide specialist packing for hazardous or regulated goods unless explicitly agreed and legally permitted. You must remove any loose components, fluids, confidential documents, and personal data from items unless otherwise instructed.

It is your duty to make sure that items are legal to transport and that you have the right to move them. You must not ask us to carry prohibited, stolen, dangerous, or unlawful goods. You must also ensure that items are appropriately insured by you if they exceed the limits of our liability or if they are inherently fragile. Where we provide a lifting or carrying service, you must notify us of any item that is unusually heavy, unstable, sharp, or otherwise risky. Honest disclosure is essential to safe and efficient working.

Where the service includes access to your property, you must ensure we can enter and move safely without unnecessary obstruction. Children and pets should be kept clear of working areas. You are responsible for protecting floors, walls, lifts, and communal spaces unless we have expressly agreed protective measures. If a building management company, landlord, or neighbour imposes restrictions, you must tell us in advance. Failure to cooperate may delay the work or make completion impossible.

We will use reasonable care and skill when carrying out the service. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our proven negligence. We are not responsible for pre-existing damage, wear and tear, inherent weakness, or damage caused by faulty packing, unstable furniture, unsuitable access, or the customer’s instructions. This applies whether the work is carried out under the Man With Van Old Coulsdon name or through an approved operator assisting us.

We are not liable for loss of profit, loss of business, missed deadlines, emotional distress, or other indirect or consequential losses. Where an item is damaged due to our negligence, our liability may be limited to the reasonable repair cost or replacement value of the affected item, taking account of age, condition, and depreciation. You must notify us of any claim as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. Photographic evidence and supporting documentation may be requested.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If a claim arises from your breach of these terms, your inaccurate instructions, or your failure to disclose relevant information, you agree to indemnify us for resulting loss, cost or damage to the extent permitted by law. We may decline to handle items if we believe the risk of damage or injury is excessive.

Our vehicles, equipment and staff are used for standard moving and transport work only unless a specialist arrangement is expressly agreed. We do not automatically provide insurance cover for unusually valuable items such as antiques, fine art, collectibles, or high-value electronics beyond what may be required by law or arranged separately. It is your responsibility to obtain additional insurance where the value or nature of the goods makes that appropriate. The service is not intended to replace full removal insurance where such cover is needed.

If damage is alleged, you must allow us a reasonable opportunity to inspect the item and investigate the circumstances. We may ask for the item to be retained, photographed, or made available for inspection. You must not repair, dispose of, or alter the damaged item before we have had a chance to review the claim, except where doing so is necessary to prevent further damage or safety risks. A failure to preserve evidence may affect the assessment of any claim.

Nothing in these terms affects your statutory rights as a consumer where the service is supplied to a private individual. If you are acting as a business customer, you acknowledge that the agreed limitations are fair and reasonable having regard to the nature and price of the service. The practical nature of a man with van arrangement means that accurate cooperation, timely decisions and clear communication are part of the service expectation.

We do not carry out waste disposal unless this has been specifically agreed and is lawful to do so. Any removal of unwanted items, packaging, or household waste must comply with applicable UK waste regulations. You must not ask us to dispose of controlled waste, hazardous substances, electrical waste requiring special handling, or any material that cannot be lawfully transported or disposed of without the appropriate licence, paperwork, or facilities. Where waste collection or disposal is arranged, you agree to provide truthful details about the contents and nature of the waste.

If we agree to remove waste as part of the job, we may require you to separate recyclable material, declare any sharp or contaminated items, and confirm whether the waste contains confidential documents, batteries, liquids, chemicals, asbestos, white goods, or other restricted material. Additional charges may apply where we need to handle, sort, or transfer waste in a compliant way. We reserve the right to refuse any load that appears to breach environmental or transport laws, or that could expose us to regulatory risk.

You remain responsible for ensuring that waste is presented and described accurately. If you misdescribe items as reusable goods when they are in fact waste, or if you conceal hazardous content, you may be liable for any resulting fines, cleanup costs, disposal charges, or penalties. Where the service includes removal of unwanted items, we may pass on lawful disposal fees and may require evidence of lawful transfer or disposal arrangements. We will act in accordance with applicable environmental obligations and expect the same from the customer.

In the event that we are asked to move items to a storage facility, recycling centre, or third-party premises, you must ensure the destination accepts the goods and that any required paperwork, booking reference, or authorisation has been arranged in advance. We are not responsible for rejection of waste or goods by a third party where the issue arises from incomplete information or the destination’s own rules. The customer is responsible for any additional handling caused by non-compliant items or destination refusal.

Where waste regulations require records, declarations, or transfer notes, you agree to cooperate fully and provide the information we reasonably request. We may refuse to complete any aspect of the job if compliance cannot be confirmed. These obligations are intended to protect both parties and ensure the service remains lawful, transparent and efficient. They also help maintain the standards expected of a professional man and van service operating in the UK.

We may update our operational requirements from time to time to reflect changes in law, guidance, or transport obligations. If any part of the waste-related service becomes unlawful or impractical, we may withdraw that element without affecting the remainder of the contract. Any decision made by us in good faith to comply with waste regulations will be final for the purposes of the day’s operation, subject always to your legal rights.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If you are based elsewhere in the UK, the service remains governed by the same legal framework unless a separate written agreement states differently. This is the legal basis on which the Man With Van Old Coulsdon service is offered.

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any reference to a statute or regulation includes amendments and re-enactments. Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

These terms represent the entire agreement between you and us in relation to the service, except for any written quotation or specific written variation we have both agreed. We may update these terms occasionally to reflect operational, legal or commercial changes. The version in force at the time of booking will normally apply to your service, unless a later version is required by law or expressly agreed. By proceeding with a booking, you confirm that you have read, understood and accepted these terms.